Allpanel Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy applies to the online gaming platform operated at allpanel.onl — referred to throughout this document as "Allpanel", "we", "us", or "our". Allpanel provides sports betting including cricket markets, ludo games, baccarat, esports betting, online slots, and associated services to registered players located in Pakistan.

This policy governs all personal data collected through the allpanel.onl website, the mobile-optimised version of the platform, and any related communications sent from our side including email, SMS, and in-platform notifications.

By registering an account and using the Allpanel platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data in the ways described here. If you do not agree with this policy, you should not register an account or continue using Allpanel.

Allpanel collects personal data in two ways: information you provide to us directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Account Registration Data: Your full legal name, date of birth, Pakistani CNIC number, registered mobile number, and email address. This information is required to create an account and is used for identity verification (KYC).
• KYC Documents: Clear photographs or scans of both sides of your CNIC. For higher withdrawal amounts, additional documentation such as a bank statement or recent utility bill may be requested.
• Payment Information: Details of the payment methods you register on the platform — mobile wallet account numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT, and masked card numbers for Visa/Mastercard. Full card numbers are processed by our payment gateway partner and are never stored on Allpanel's servers.
• Communications: Any messages, chat transcripts, or email correspondence you send to the Allpanel support team.
• Responsible Gaming Information: Any limits, restrictions, or self-exclusion preferences you set through your account settings.

Information collected automatically:

• Device and Technical Data: Your IP address, device type and model, operating system and version, browser type, screen resolution, and mobile carrier. This data is used for security, fraud prevention, and platform optimisation.
• Usage Data: Pages visited, games played, bets placed, time and duration of sessions, features accessed, and interaction patterns on the platform. This helps Allpanel understand how the platform is used and improve the experience.
• Transaction Data: A complete record of all deposits, withdrawals, bets, and gaming activity associated with your account — including amounts in PKR, timestamps, outcomes, and payment method used.
• Cookie Data: Session identifiers, preference settings, and analytics data collected through cookies and similar tracking technologies. See Section 6 for full details.

Allpanel uses your personal data for clearly defined purposes. We do not use it for anything beyond what is described in this policy without first updating the policy and notifying you.

• Account Management: To create and maintain your registered account, verify your identity, process your login, and manage your account settings and preferences.
• Transaction Processing: To process deposits, withdrawals, and in-game transactions in PKR through your chosen payment method. Payment data is shared with our payment processor partners only as necessary to complete transactions.
• KYC and Legal Compliance: To verify your identity as required for regulatory compliance and anti-money laundering obligations. CNIC verification ensures that only eligible adults operate accounts on Allpanel.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct. Your device data and transaction patterns are analysed for anomalies as part of this process.
• Platform Improvement: To analyse how players use Allpanel and identify improvements to navigation, game selection, payment flows, and support quality. This analysis uses aggregated and anonymised data wherever possible.
• Customer Support: To respond to your queries, resolve complaints, and provide assistance through live chat, email, and other support channels.
• Responsible Gaming: To enforce the limits, restrictions, and self-exclusion settings you apply to your account, and to identify players who may be showing signs of problematic gambling behaviour so that appropriate intervention can be offered.
• Marketing and Promotions: To send you information about bonuses, promotions, new games, and other Allpanel offers that may be relevant to you — only if you have opted in to receive such communications. See Section 11 for details on opting out.

The table below outlines the data we process, the purpose for which it is processed, and the legal basis that justifies that processing.

Allpanel does not sell your personal information. Data is shared only in the following specific circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: When you deposit or withdraw, your payment details are shared with the relevant payment gateway — Easypaisa, JazzCash, NayaPay, SadaPay, the IBFT banking network, or the Visa/Mastercard processing network. These providers handle transactions under their own privacy policies and security standards.
• Identity Verification Services: CNIC verification data may be processed by a third-party KYC service partner. All such partners are contractually bound to process data solely for the purpose of identity verification and to maintain appropriate security standards.
• Fraud Prevention Partners: Device fingerprint data, IP addresses, and transaction patterns may be shared with fraud detection services to identify and prevent abuse. These services operate under strict data processing agreements with Allpanel.
• Game Software Providers: When you play a game, limited session data is shared with the game provider to enable gameplay, calculate results, and return win/loss outcomes. Game providers do not receive your financial or identity data.
• Regulatory and Law Enforcement Authorities: Where required by law or in response to a valid legal request, Allpanel will disclose personal data to the appropriate authority. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the Allpanel business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer.

All third parties with whom Allpanel shares personal data are required to sign data processing agreements that restrict their use of the data to the specific purpose for which it was shared and mandate appropriate technical and organisational security measures.

Allpanel uses cookies — small text files placed on your device — and similar technologies to operate the platform, remember your preferences, and understand how you use the site. The types of cookies used are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate, security tokens that protect against cross-site request forgery, and cookies that maintain your basket or bet slip between pages. Essential cookies cannot be disabled without breaking core platform functionality.
• Preference Cookies: Store your settings such as language preference, display options, and notification choices. These persist between sessions so you don't have to reconfigure the platform each time you visit.
• Analytics Cookies: Collect anonymised data about how players navigate and use the platform — which pages are visited most, where users exit, how long they spend on particular sections. This data helps Allpanel improve the platform experience. Analytics data is aggregated and does not identify individual users.
• Security and Fraud Detection Cookies: Track device characteristics and session behaviour to identify suspicious activity patterns that may indicate fraud or multi-accounting. These are essential to platform security and cannot be disabled.

Allpanel does not use advertising cookies or place cookies from third-party advertising networks. You will not see Allpanel-related advertisements on other websites as a result of cookies placed on allpanel.onl.

Protecting your personal data is a core responsibility that Allpanel takes seriously. The following technical and organisational measures are in place:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and allpanel.onl is encrypted using industry-standard SSL/TLS protocols. Look for the padlock symbol in your browser address bar to confirm the secure connection.
• Encrypted Data Storage: Sensitive data — including CNIC numbers, payment method details, and passwords — is stored in encrypted form. Passwords are hashed using a one-way algorithm and cannot be recovered even by Allpanel staff.
• Access Controls: Access to player personal data within Allpanel's systems is restricted on a need-to-know basis. Staff who handle player data receive training on data protection obligations and are subject to confidentiality agreements.
• Two-Factor Authentication: The Allpanel platform supports OTP-based authentication for login and for sensitive account changes such as withdrawal method updates. Players are strongly encouraged to maintain a strong, unique password for their account.
• Regular Security Audits: Allpanel's platform and infrastructure are subject to regular security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.

While Allpanel applies comprehensive security measures, no internet-based system can be guaranteed 100% secure against all possible threats. If you suspect your account has been compromised, contact Allpanel support immediately so your account can be secured and the activity investigated.

Allpanel retains personal data for as long as your account is active and for a defined period after account closure. The specific retention periods vary by data type:

• Account and KYC Data: Retained for the duration of your account and for a minimum of 5 years after account closure. This retention period is required for compliance with anti-money laundering regulations and to enable us to respond to regulatory enquiries.
• Transaction Records: All deposit, withdrawal, and betting records are retained for a minimum of 5 years. These records are required for financial audits, dispute resolution, and legal compliance.
• Support Communications: Chat transcripts and email correspondence are retained for up to 3 years and may be accessed for training, quality assurance, and dispute resolution purposes.
• Usage and Analytics Data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes. Individually identifiable usage data is retained for up to 2 years.
• Marketing Data: Data used for marketing communications is retained until you withdraw your consent or for up to 2 years after your account becomes inactive, whichever comes first.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Requests for early deletion may be submitted as described in Section 9, subject to the legal retention requirements noted above.

As an Allpanel player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Allpanel support team by email at support@allpanel.onl or via live chat. Requests will be responded to within 30 days.

Allpanel is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. The CNIC verification process is the primary mechanism by which Allpanel ensures that accounts are operated only by adults, as a valid CNIC is issued only to Pakistani nationals aged 18 or over.

If Allpanel discovers that personal data from a minor has been collected — for example, if an underage person obtained a CNIC fraudulently — the account will be closed immediately, all funds will be handled in accordance with applicable regulations, and the data will be deleted as promptly as legally permissible.

Parents or guardians who believe a minor may have registered an account on Allpanel should contact our support team immediately with the relevant details so the account can be investigated and appropriate action taken.

Allpanel may send you information about bonuses, promotions, new game releases, and other offers that may be relevant to you. Marketing communications are sent only to players who have opted in to receive them at the time of registration or through their account settings.

We send marketing communications through the following channels:

• Email — promotional offers, weekly summaries, and bonus notifications sent to your registered email address.
• SMS — short promotional messages sent to your registered Pakistani mobile number.
• In-Platform Notifications — banners, pop-ups, and notification alerts displayed within the Allpanel platform when you are logged in.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email.
• Replying STOP to any marketing SMS.
• Updating your communication preferences in the Allpanel account settings section.
• Contacting support directly and requesting removal from marketing lists.

Opting out of marketing does not affect transactional communications — you will still receive account-related messages such as withdrawal confirmations, security alerts, and KYC requests as these are necessary for the operation of your account.

Allpanel reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top of the hero section.

For material changes that significantly affect how your personal data is used — for example, introducing a new data sharing partner or changing the legal basis for a type of processing — Allpanel will notify registered players by email and/or through a prominent in-platform notification before the change takes effect.

Continued use of the Allpanel platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to request account closure and data deletion as described in Section 9.

If you have any questions about this Privacy Policy, want to understand more about how your data is used, or wish to exercise any of your data rights, please contact the Allpanel data team through either of the following channels:

• Email: support@allpanel.onl — clearly mark the subject line with "Privacy Request" or "Data Rights" so your message reaches the correct team. Responses are provided within 30 days.
• Live Chat: Available 24/7 on allpanel.onl — for general privacy questions, our support team can provide initial guidance and escalate data rights requests to the appropriate team.

If you are not satisfied with Allpanel's response to a privacy concern or data rights request, you have the right to escalate the complaint to the relevant data protection authority in your jurisdiction.